As a customer, please read these General Terms and Conditions (here in after: General Terms) carefully before making a purchase at

By accepting the General Terms, you represent that you have read, understood, and agreed to our Terms and Conditions of  Purchase and Use of the Website, and that you agree to the terms and conditions stated there in. If you do not agree to the General Terms and Conditions, please do not use this site.

The website is owned by the company Feature market solutions d.o.o. (here in after: EmaGlam)



Feature Market Solutions d.o.o.

Šetalište Kardinala Franje Šepera 13, 31000 Osijek, Croatia

OIB: 80813485667

IBAN: HR5223400091110959984


Taxcode: HR80813485667

EUID: HRSR.040392885


Phone: +386 17774155

Workinghours: Weekdays 09.00 - 17.00

Feature Market Solutions d.o.o. was entered in the court registry on 20 June 2018.



EmaGlam is an online shop that sells products in the Beauty and Makeup category (perfumes, face and body care products, hair care products, makeup, etc.).


CONDITIONS OF PURCHASE is an online shop which as a seller directly offers products to customers and is owned by Feature market solutions d.o.o.

The buyer pays the amount to Feature market solutions d.o.o. and receives an invoice with the product.

Products are shipped exclusively to the territory of the Republic of Slovenia via the delivery service.

Online product purchases can only be made in the territory of the Republic of Slovenia, which implies delivery of purchased products exclusively in the same area.

The seller (Feature Market Solutions d.o.o.) and the buyer enter into a distance contract in accordance with the provisions of the Consumer Protection Act (OG 41/2014, 110/2015, 14/2019)

The distance agreement between the seller and the buyer is concluded at the moment when the seller confirms the buyer's order and the buyer receives the first electronic message about the status of  his order.

By paying with the invoice the buyer accepts the general conditions.

The buyer is the person with the information specified in the order. Later customer information cannot be modified.

The Purchase Agreement (the first order / contract award email and status) is stored electronically on the server of Feature Market Solutions d.o.o.

The General Terms and Conditions apply only in the case of purchase through , and not when the buyer has purchased the products in another way (such as: directly from the manufacturer, supplier, etc.). Legally capable natural person and legal person. By accepting theseTerms, you confirm that you are over 18 years of  age and have full legal capacity or that you have acquired full legal capacity under Article 117 of the Family Law by entering into marriage before you are of age and that you are fully capable of accepting these General Terms and Conditions. A minor's account and a legally incompetent person may conclude his legal representatives or guardians, and partially legally capable persons only if they are not deprived of the right to dispose of their property and the right to enter into legal transactions. EmaGlam bears no responsibility for acting contrary to these provisions.



The  seller informs the buyer in a clear and comprehensible manner that on the website he can find information on:

-        the main characteristics of the goods or services ordered

-        name and head quarters of the company together with telephone number and e-mail address

-        the retail price of goods and services, together with shipping costs

-        the terms of payment, the conditions of delivery of the goods or of the service, the time of delivery of the goods or the provision of the service and, if any, the manner of handling consumer complaints by the merchant

-        the conditions, deadlines and procedure for exercising the right to unilaterally terminatethecontract with the right to submit a form for unilateral termination of the contract

-        that the consumeris obliged to bear the cost of returning the goods in the event that he exercises his right to unilaterally terminate the contract, on the cost of returning the goods, in the case of distance contracts, because of his nature, the goods cannot be returned by mail in the normal way

-        the assumptions under which the consumer loses the right to unilaterally terminate the contract

-        the existence of liability for material defects

-        services or assistance offered to the consumer after the sale

-        the existence of appropriate rules of conduct for thetrader

-        out-of-court dispute settlement mechanisms, or compensation systems, and how the consumer can use them.



Prominent product prices are retail, include value added tax and are expressed in EUR. Prices are subject to change. Prominent product prices do not include the cost of shipping, delivery or postal services, which are subject to an additional charge. In accordance with the applicable provisions of the Consumer Protection Act, EmaGlam may, at its discretion, offer certain products at prices below those of regular sales, or at a special discount available under on the same terms to all Users or only to a specified usergroup. The terms of special forms of sale, such as the duration of such sales, there striction of the quantity of goods, the amount of discounts, etc. will be described in detail on the product page. After the expiration of the sale term at price slower than the regular sale price, EmaGlam cannot receive orders on terms related to special expired sales forms.



Prices in another currency (for users outside the Republic of Slovenia)

Payment is always made in EUR.

The amount that will be charged to your credit card is obtained by converting the EUR into your currency according to the current exchange rate of the National Bank of Slovenia. When charged, the amount is converted to your currency at the rate of the credit card house you paid.

As a result of currency conversion, there maybe a slight difference in price from the one indicated on ourwebsite.



You can unilaterally terminate the contract within 14 days without giving reasons.

In order to been titled to unilaterally terminate this Agreement, you must inform us of your decision to unilaterally terminate the Agreement before the deadline, by unambiguous statement sent by post, fax or e-mail, stating your name, address, telephone number, fax or e-mail address, and you can also use the enclosed sample contract termination form. Download the form HERE.  You can electronically fill out and submit a copy of the one-sided contract termination form on our website. We will send you an acknowledgment of receipt of the notice of unilateral termination of the contract by electronic mail withoutdelay.

The deadline for unilateral termination pursuant to Art. 72 of the Consumer Protection Actis 14 day sand begins to run from the day on which the consumer or third party designated by the consumer, other than the carrier, is the goods which form the subject matter of the contract are put into possession. If the consumer / user has ordered multiple pieces of goods to be delivered separately, or in the case of goods that are delivered in multiple pieces or more shipments, the termination of the contract starts from the day the consumer / user or third party is designated by the consumer / user other than the carrier, handed over to the last piece or last shipment of goods. If regular delivery of the goods is agreed for a specified period, the termination period begins to run from the day the consumer / useror a third party designated by consumer / user other than the carrier, put into possession of the first piece or first shipment of goods.

If you unilaterally terminate the Contract, we will refund the money we received from you, including delivery costs, without delay, and no later than 14 days after we received your decision to unilaterally terminate the Contract, unless you have chosen a different type of delivery, which is not the cheapest standard delivery we have offered. There fund will be made in the same way that you made the payment, that is, to your bank account when you made the payment at pickup. In the event that you agree to a refund, you do not incur any costs with respect to the refund.

We can only refund you after the goods have been returned to us or after you provide us with proof that you have sent the goods back to us.

The consumer / user must return the goods without delay, and no later than 14 days after informing EmaGlam of his decision to terminate the contract, in accordance with Article 74 of the Consumer Protection Act. You are deemed to have fulfilled your obligation on time if, before the expiry of the above period, you sendor hand over the goods to us, or to the person we have authorized to receive the goods. You must bear the direct cost of returning the goods yourself in accordance with section 77 (3) of the Consumer Protection Act.



You are responsible for any impairment of goods resulting from the handling of the goods, except for what was necessary to determine the nature, characteristics and functionality of the goods.



The consumer / user is not entitled to unilateral termination of the contract under this section if:

the subject of a contract goods or services whose priceis dependent on changes in the financial market that are outside the influence of the trader and which may occur during the term of the consumer / consumer's right to unilaterally terminate the contract

the object of the contractis goods that are made to the specification of the consumer / user or that are clearly tailored to the consumer / user

the subject of a contract easily perishable goods or expired goods

the object of the contract sealed goods which, for health or hygiene reasons, are unfit for return if they were sealed after delivery

the object of a contractis a commodity which, by its very nature, after delivery, is inseparably mixed with other matters.



Pursuant to the provisions of the Civil Obligations Act (Sections 400-422), we are liable for the material defects of the things which it had at the time of passing the risk to the Buyer, as well as for those material defects which occur after the transfer of the risk to the Buyer if they are due to a cause that existed before.



EmaGlam is authorized to exclude from the further use of the site the user who in anyway violates the General Terms and Conditions, interferes with the operation of the site, violates the rights of users, misuses the published data or other wise improperly uses or acts contrary to compulsory regulations , and in particular: it copies content posted on and publishes it in / on an other advertising medium, or influences or sells advertisers with to advertise on other sites or other media advertising, by contacting the mand offering them their servicesor those of third parties. EmaGlam, with the exclusion of such user, may claim damages and loss of benefits. In these cases, EmaGlam will take all available legal measures to protect it self and its users.



EmaGlam does not respond:

  • for the authority of the other party to enter into the contract
  • for the availability and functioning of the site at any time
  • for any loss of information that may occur while transmitting information on the Internet
  • for the legality of the use of the site by third parties
  • for any errors in the presentation of content on that may infringe copyright and intellectual property rights
  • to users or third parties for any damage or loss arising directly from these or linked to, or because of the information on this site.
  • for any damage or loss resulting from the failure to provide your service due to technicalor human error.
  • for content displayed on third-party sites to which may allow occasional access. Any such approach cannot be interpreted as representing a link to or supporting EmaGlam's such pages



Feature market solutions d.o.o. is authorized at any time to modify the contents of these Terms and to notify Customers there of  through the website . Customers are required to read and agree to the General Terms and Conditions, whichapply to each subsequent purchase until they are modified, upon registration, and the Buyer will be informed of the first subsequent purchase after the change. Feature market solutions d.o.o. bears no responsibility for the failure of the Buyer to do so.


In Osijek, 01/16/2020