Frequently Asked Questions (FAQ)


What is the shipping cost and who delivers the package?

The purchased products are delivered by MBE-GLS courier service which evenly covers the whole of Slovenia. Shipping costs 5.99 € and for a total order over 200€, shipping is free. VAT is already included in all prices.

  

If I order today, when will I receive the products?

The order will be delivered within 2-5 business days. We do NOT deliver on weekends and holidays. Please note that delivery time may be prolonged for various reasons, which can't be affected (malfunction, accidents, address errors, road conditions, holidays ...).

 

Packages and products arrived damaged. What to do?

If you receive your order and one or more products are damaged, please contact us immediately the same day at cs@emaglam.shop with a photo of the damage and the information it was placed on or through complaints section on our website, and we will do our best to make you happy nonetheless.

  

What if a product doesn't suit me? Can I return it?

Contact us at cs@emaglam.shop within 14 days of the package reception and we will give you all the needed information for the refund process if it is possible.

  

How can I pay for ordered products?

You can pay for ordered products in the following ways:

1. Cash upon receipt of the shipment

The pay-as-you-go ("redeemable") option allows you to pay the amount of your order upon delivery at the address provided. In case the consignee is unable to receive the shipment at the defined delivery address at the time of delivery, the shipper leaves a notification of the arrival of the shipment.

2. Credit and debit cards

Payment in this way can only be made through Visa, Mastercard, Maestro, Diners, American Express cards. Online payment is made through WS Pay.

  

Is Credit Card Payment Safe? 

EmaGlam webshop uses WSPay to make online payments.

WSPay is a secure system for online payment, real-time payment, credit and debit cards and other payment methods. WSPay provides the buyer and merchant with secure entry and transfer of the card details entered, which is confirmed by the PCI DSS certificate that WSPay holds. WSPay uses 256-bit encryption SSL certificate and TLS 1.2 cryptographic protocol as the highest levels of data entry and transfer protection.